Prepares the annual plan of the team, evaluates its performance,
Manages, supervises, and coordinates the staff on duty,
Evaluates the performance of employees, encourages effective employees, identifies employees with capacity gaps and provides them with special support,
Ensures that there is a convenient operating process by identifying and studying the problems of the team's operation, and ensures its implementation,
Prepares a periodic plan performance report and submits it to the head,
Monitors and ensures that the human resources, resources, and equipment needed for court work and judges are provided in a timely and quality manner;
Provides interpreters for each court session when requested, as ordered;
Establishes a service delivery system, monitors its effectiveness;
Monitors the performance of service employees in accordance with the specified time and instructions;
Resolves complaints submitted by users, and promptly reports any problems that are beyond their capacity;
Prepares and submits a report to the manager about the work performed and any problems encountered in the service.
Conducts a study to improve the service by identifying problems encountered in the service, and makes the necessary adjustments based on the findings;
Proposes and implements operational methods that can provide enhanced hearing services, when approved;
Enforces and ensures that rules and regulations issued by law, government, and courts are implemented;